Privacy Policy — Octopus Pets

We at Octopus Pets (“we,” “us,” “our”) respect your privacy and are committed to protecting your personal data in accordance with the Jordan Personal Data Protection Law No. (24) of 2023. This Policy applies to our website octopuspets.com, our official communication channels (such as WhatsApp, Facebook, Instagram), and any future applications.

By using our website, creating an account, or submitting a contact/booking form, you agree to the terms of this Policy.

1) Who we are and how to contact us

Data Controller: Octopus Pets — Amman, Jordan (branch details and phone numbers are listed on the “Our Branches” page on the website).
Privacy email: info@octopuspets.com
Phone: 00962-78-537-0101

If you wish to exercise any of your rights described below, please contact us via the email above and include proof of identity.

2) What data we collect

We collect the following categories depending on how you use our services:

• Identity and contact data: name, phone number, email address, and delivery/billing addresses.

• Account data: username, password (stored in unreadable/hashed form), and your in-account preferences.

• Order and payment data: products ordered, order value, and payment method (we never store full payment card details; payments are processed through a secure payment provider).

• Service (grooming) booking data: pet type, requested service, date and time, branch, name, phone, email, and notes.

• Communications: your messages via the “Contact Us” form, WhatsApp, and private messages on Facebook/Instagram.

• Technical data & cookies: IP address, browser/device type, pages you visit, and cookie identifiers used for remembering preferences, analytics, and advertising (if enabled).

3) Why we use your data (legal purposes)

• Fulfilling contracts and providing services: processing orders, delivering purchases, scheduling grooming appointments, handling returns, and customer service.

• Account and site administration: login verification, user preferences, improving browsing experience and security.

• Communication and support: responding to inquiries, sending order-status notifications, and customer satisfaction surveys.

• Marketing with your consent: newsletters and offers, and targeted ads on advertising platforms (you can withdraw consent at any time).

• Analytics and protection: measuring and improving performance, fraud and abuse prevention, and cybersecurity.

• Legal compliance: keeping accounting/tax records and complying with lawful requests.

Our website processes data based on your explicit consent when required by law, or in situations permitted by law (such as performing a contract you requested or complying with a legal obligation).

4) Cookies and tracking

We use several types of cookies:

• Necessary: to run the store, enable login, and operate the shopping cart.

• Functional: to remember your preferences.

• Analytics: to understand how the site is used and to improve it.

• Advertising/retargeting (if enabled): to show more relevant ads on platforms such as Meta/Google.

You can manage your consent at any time via the cookie banner or your browser settings. Disabling some cookies may affect site functionality.

5) With whom we share your data

We share only the minimum necessary data with the following categories of service providers, under appropriate agreements and security standards:

• Secure payment gateways

• Shipping and delivery companies

• Hosting, email, and newsletter providers

• Analytics and advertising providers (if enabled)

• Technical support and website developers

• Official authorities when required by law

We do not sell your personal data. If we undertake any transfers or sharing for marketing purposes, we will do so only with your consent.

6) International data transfers

Some data may be processed by providers outside Jordan. We transfer data internationally only where protection equivalent to Jordanian law is available, or with your explicit consent, or in cases permitted by law. We implement appropriate contractual and technical safeguards before any transfer.

7) Data retention period

We keep your data only for as long as necessary for the purposes described and to meet legal obligations:

• Your account: until you request deletion or 3 years after your last activity.

• Purchase orders: up to 7 years for accounting/tax purposes.

• Support and form communications: typically 12 months, unless a longer period is required for a specific case.

• Email marketing: until you unsubscribe or withdraw consent.

• Analytics/advertising cookies: according to each cookie’s lifecycle (usually 6–26 months).

When data is no longer needed, we delete it, anonymize it, or securely archive it.

8) Your rights under Jordanian law

You have the right to request from us (without unreasonable charges):

• To be informed and to access your data, and to obtain a copy.

• To withdraw consent at any time (without affecting processing carried out before withdrawal).

• To rectify/update your data.

• To restrict processing or object to unnecessary/biased processing.

• To erase or anonymize data as permitted by law.

• Data portability to another controller.

• To be notified of a security breach affecting your data.

To exercise any of these rights, email info@octopuspets.com with your request and proof of identity. We will respond within a reasonable period as required by law and applicable regulations.

9) Marketing and subscribe/unsubscribe

If you subscribe to our newsletter or offers, you give us your consent to contact you. You can unsubscribe at any time via the link in our emails or by contacting us.

10) Children

Our services are intended for adults (18+). We do not knowingly collect personal data from children. If you believe a minor has provided us with data, please contact us so we can take appropriate action.

11) Security and incident notification

We apply appropriate technical and organizational controls (encryption, access control, access logs, etc.). If a data security incident occurs that may affect you, we will notify you within an appropriate time frame under applicable laws and take corrective steps.

12) Social platforms and WhatsApp

When you contact us via WhatsApp or private messages on Facebook/Instagram, those platforms’ privacy policies also apply. We recommend reviewing them. We use conversation data to respond to your inquiry, provide the service, and measure quality.

13) Changes to this Policy

We may update this Policy from time to time. We will display the “Last Updated” date at the top of the page and may send a clear notice when material changes occur.

14) Complaints

We hope to resolve any issue directly with you. If you are not satisfied, you have the right to file a complaint with the competent data-protection authority in the Kingdom, in accordance with applicable law and regulations.

Appendix: Cookie Policy Summary

• We use necessary cookies to operate the site, functional cookies for preferences, analytics cookies to improve performance, and advertising cookies (if enabled) to deliver personalized content.

• You can set your consent through the cookie banner or your browser settings.

• Disabling advertising/analytics cookies does not affect basic browsing and purchasing, but may reduce personalization.

Brief legal reference

• Jordan Personal Data Protection Law No. (24) of 2023: recognizes individuals’ rights (access, consent withdrawal, rectification, restriction, erasure/anonymization, objection/anti-profiling, data portability, breach notification), requires documented explicit consent specifying purpose and duration, and regulates prior notification before processing and cross-border data transfers.

• Entry into force and implementation timeline: as published in the Official Gazette and related guidance.

• If you target or monitor the behavior of residents of the European Union, the EU GDPR may apply (territorial scope — Article 3).